IVR/Voice Portal

Serving Customers across Multiple Channels

Gradient interactive voice response system delivers a cost-effective, robust and personalized platform that frees up agents’ time, allowing them to focus on key business goals. The automated system allows you to reduce operations, maintenance and service costs, while providing your customers with prompt anytime, anywhere service.


BENEFITS OF GRADIENT IVR

Improve Customer Satisfaction

  • Help customers serve themselves by leveraging the latest automated customer care technologies.
  • Use integrated text-to-speech and interactive voice response to collect customer data and efficiently respond to customer requests.
  • Create a more dynamic, intuitive self-service experience for customers through a wide range of speech technologies.
  • Send status updates, outbound notifications, and reminders to keep agents focused on more important tasks.
  • Build your own call flow in minutes; control the call flow to match your business needs.

Reduce Operational, Maintenance and Service Costs

  • Lower operational expenses by cutting costs spent on training live agents.
  • Minimize maintenance costs by eliminating complex, disparate systems and employing one common set of applications that can be easily managed by your IT staff.
  • Engage customers in low-cost, unified voice, web, chat and social interactions.

FEATURES

  • Voice XML 2.1 Compatible
  • Speech Recognition
  • Speaker Detection
  • Real-Time Text to Speech for Audio Prompts
  • DTMF Detection
  • Database Access
  • Payment Gateway
  • Reporting
  • Full Recording
  • Screening
  • Call Filtering
  • Routing
  • Transfer
  • Conferencing
  • Custom Libraries
  • Socket Interface for Easy API
  • Web Compatible
  • Tested with PHP, Java and All Other Industry Standard Web Frameworks