Consulting

Transforming Your Organization through Expertise and Insight

Organizations seek to strengthen their relationships with customers and partners while lowering costs. But, how to attain these objectives isn't always so clear-cut. Our seasoned consultants, architects and developerscan steer you in the right direction.

Overview of Gradient Consulting Services

We understand how to convert deep technical knowledge and business process expertise into high-value customer contact solutions. By combining technology innovation, call center consulting expertise and business process know-how with a proven project approach, we provide solutions that support greater operational efficiency, and a differentiated, more competitive customer experience.


We offer full-scale support in the following areas:

  • Business Intelligence
  • Program Management and Execution
  • Contact Center Upgrades
  • Third Party Integration Consultation
  • New Business Unit Integration
  • Custom Software Development
  • Campaign Strategy Consultation
  • Implementation Consultation
  • Quality and Performance Improvement

With decades of industry experience, we stand ready to transform your organization into a bona-fide next-generation environment.